FAQ
We can help answer your questions. If yours isn't here, call us on (616) 538-5700.
Frequently asked questions
- What are your terms and conditions?
- See MFP's Terms and Conditions (PDF).
- What are your hours?
- The normal business hours for MFP Automation Engineering and our ParkerStore are Monday through Friday, 8:00 a.m. until 5:00 p.m. EST.
- Who are your division key personnel?
- Our president is Roger Betten, and our vice president is Marc Peterson. You can meet the wider teamtoo.
- Do you have an emergency number?
- In the event of an emergency, customers can contact Mark Redmond 24 hours a day, 7 days a week, by calling (616) 293-4508. For additional after-hours contacts, see after hours / emergency.
- What are the ParkerStore hours?
- 8:00 a.m. to 5:00 p.m. EST. More about the ParkerStore.
- Do you handle all lines of Parker?
- We have access to thousands of products. Visit our products page for a full line of Parker products and the other product lines MFP represents.
- What is your ParkerStore return policy?
- You can read the full ParkerStore return policy (PDF).
- What email do I send my urgent orders to?
- Email our customer service address for urgent orders: custserv@mifp.com. Please also call (616) 538-5700 to ensure it is received.
- Do you deliver?
- Yes. Ask our customer service team how to set this up by calling (616) 538-5700. Additional charges may apply.